// Iknow
Requested changes from Iknow.
Every change Iknow has asked for, what happened to it, and where it landed. Newest first.
#069“Randomize the positioning of the case studies. Can you add a randomizer to display the case studies in a different order on the case studies listing pages? I don't want the case studies in a fixed position.”
August 31, 2026/case-studies
Done
“Randomize the positioning of the case studies. Can you add a randomizer to display the case studies in a different order on the case studies listing pages? I don't want the case studies in a fixed position.”
August 31, 2026/case-studies
What we did
The listing opens in a mixed order that changes on every visit. Newest and oldest remain available in the sort control for anyone who wants a fixed order.
#066“Can you position up to four or five (if applicable) at the bottom of each services page, rather than one? I'm afraid that users will not click through the left and right scroll arrows because they are at the bottom of the page. Keep the scroll arrows if there are more than four or five.”
August 31, 2026/services
Done
“Can you position up to four or five (if applicable) at the bottom of each services page, rather than one? I'm afraid that users will not click through the left and right scroll arrows because they are at the bottom of the page. Keep the scroll arrows if there are more than four or five.”
August 31, 2026/services
What we did
Service pages now show four case studies at once, as cards rather than a single stepped panel, so they are visible without using arrows.
#068“Randomize the positioning of the case studies. Can you add a randomizer to display the case studies in a different order on each service page refresh?”
August 31, 2026/services
Done
“Randomize the positioning of the case studies. Can you add a randomizer to display the case studies in a different order on each service page refresh?”
August 31, 2026/services
What we did
The order is shuffled in the browser on every visit, so a refresh gives a different arrangement.
#074“The case studies presented at the bottom of the service description pages should be only those specifically tagged to that service offering.”
August 31, 2026/services
Done
“The case studies presented at the bottom of the service description pages should be only those specifically tagged to that service offering.”
August 31, 2026/services
What we did
Already the case, and confirmed: a service page shows only the case studies tagged to that offering in Iknow's own mapping. Nothing is inferred or added.
#067“Vertical scroll arrows. Maybe instead of horizontal scrolling, you could use a toggle to show the remaining case studies below the initial group, or switch to vertical scrolling?”
August 31, 2026/services
Done
“Vertical scroll arrows. Maybe instead of horizontal scrolling, you could use a toggle to show the remaining case studies below the initial group, or switch to vertical scrolling?”
August 31, 2026/services
What we did
The arrows are gone from the service pages. A Show all button below the four reveals the remaining studies in place. The horizontal control stays on an individual case study, where it was asked to stay.
#073“Keep the single Related Case Study at the bottom and the horizontal scroll bar. It works well here.”
August 31, 2026/case-studies
Done
“Keep the single Related Case Study at the bottom and the horizontal scroll bar. It works well here.”
August 31, 2026/case-studies
What we did
Kept as it is. The single card and its arrows remain on the individual case-study page.
#070“In the breadcrumbs, please change "PSxxx" to "#xxx" or "No. xxx"”
August 31, 2026/case-studies
Done
“In the breadcrumbs, please change "PSxxx" to "#xxx" or "No. xxx"”
August 31, 2026/case-studies
What we did
The breadcrumb now reads No. followed by the number. The PS prefix was an internal Project Summary label.
#071“The font size for "About the Client" needs to be smaller to match the other two subheads.”
August 31, 2026/case-studies
Done
“The font size for "About the Client" needs to be smaller to match the other two subheads.”
August 31, 2026/case-studies
What we did
Every sub-heading inside a case study is now one size. Three had been set a step larger, including Progress to Date; all three come down, so none stands out from the rest.
#072“The font size for "How Iknow Structured the Work" needs to be smaller to match the other two subheads.”
August 31, 2026/case-studies
Done
“The font size for "How Iknow Structured the Work" needs to be smaller to match the other two subheads.”
August 31, 2026/case-studies
What we did
Every sub-heading inside a case study is now one size. Three had been set a step larger, including Progress to Date; all three come down, so none stands out from the rest.
#064“For the "Book a 30-minute intro call", please connect with the calendars and send the primary notice to the primary contact designated for the language. ... Please also send me the notice of a call booking so that I can follow up with the primary contact. Salesflare should also be connected to both conversation and call requests.”
August 27, 2026/contact
Partly done
“For the "Book a 30-minute intro call", please connect with the calendars and send the primary notice to the primary contact designated for the language. ... Please also send me the notice of a call booking so that I can follow up with the primary contact. Salesflare should also be connected to both conversation and call requests.”
August 27, 2026/contact
What we did
Call requests now send a branded notice to the language's primary contact (all languages route to Bernie until the contacts are assigned) with a copy to Bernie, and land in Salesflare with the enquiries. Live calendar connection follows once availability blocks are agreed.
#063“I'd like to have all the requests for "Start a Conversation" to be sent to me. I will then forward them to the right SME/specialist to prepare a reply. Please use my primary Iknow email address, bpalowitch@iknow.us.”
August 27, 2026/contact
Done
“I'd like to have all the requests for "Start a Conversation" to be sent to me. I will then forward them to the right SME/specialist to prepare a reply. Please use my primary Iknow email address, bpalowitch@iknow.us.”
August 27, 2026/contact
What we did
Enquiry-form submissions now deliver to Bernie's primary Iknow address for triage to the right specialist.
#065“Center the photo around Mohammed's face.”
August 21, 2026/contact
Done
“Center the photo around Mohammed's face.”
August 21, 2026/contact
What we did
The Arabic contact portrait is re-cropped so the face sits centred in the circle, matching the other three.
#062“What are you planning to do to make the new site ADA compliant?”
August 19, 2026Whole site
Done
“What are you planning to do to make the new site ADA compliant?”
August 19, 2026Whole site
What we did
The site is being built toward WCAG 2.1 Level AA, the standard behind the ADA and Section 508; conformance is claimed only once the formal audit passes. A working register linked below tracks all fifty criteria with a traffic-light status each, and the formal audit runs before launch, after which the register carries the conformance statement.
#059“Remove the phrase "Among clients across corporations, governments, ..." below the client logos on the Home Page.”
August 19, 2026Home page
Done
“Remove the phrase "Among clients across corporations, governments, ..." below the client logos on the Home Page.”
August 19, 2026Home page
What we did
The caption under the client logos is gone.
#061“I want to have a different person's name, photo, and email on the Contact Us page for the four different languages. English: Bernie Palowitch. Spanish: Shonda Barajas. French: Jacques Simard. Arabic: Mohammed Husamaddin.”
August 19, 2026/contact
Done
“I want to have a different person's name, photo, and email on the Contact Us page for the four different languages. English: Bernie Palowitch. Spanish: Shonda Barajas. French: Jacques Simard. Arabic: Mohammed Husamaddin.”
August 19, 2026/contact
What we did
Each language edition of the Contact page now introduces its own contact, photo included. All four are live.
#058“Remove the phrase "Est. 2001." from all locations on the site.”
August 19, 2026Whole site
Done
“Remove the phrase "Est. 2001." from all locations on the site.”
August 19, 2026Whole site
What we did
Removed from the footer tagline and the home eyebrow in all four languages. The About narrative's own sentence about the founding stays, it is part of the approved company text.
#060“Please add these two clients to the logos and to the client list table: Utah Department of Transportation (in the US Federal, State, and Local Government section); Joint United Nations Programme on HIV/AIDS (in the Nonprofit/NGO section).”
August 19, 2026/about, Home page
Done
“Please add these two clients to the logos and to the client list table: Utah Department of Transportation (in the US Federal, State, and Local Government section); Joint United Nations Programme on HIV/AIDS (in the Nonprofit/NGO section).”
August 19, 2026/about, Home page
What we did
Both organizations are live in the client table, the logo set and the home-page wall; the archive below carries their marks.
#054“Also, please fix the alignment of the orange period used throughout the site. It looks like it is one or two pixels too close to the text and one or two pixels above the baseline.”
August 7, 2026Whole site
Done
“Also, please fix the alignment of the orange period used throughout the site. It looks like it is one or two pixels too close to the text and one or two pixels above the baseline.”
August 7, 2026Whole site
What we did
A hair of space added before the period and the period lowered onto the baseline, everywhere it appears.
#051“The Company Column should be: About Iknow / Our People / Case Studies / Contract Vehicles / Contact”
August 7, 2026Whole site
Done
“The Company Column should be: About Iknow / Our People / Case Studies / Contract Vehicles / Contact”
August 7, 2026Whole site
What we did
The column now lists exactly these five links, in this order, in every language.
#052“The last three items in the Services Column should be ordered: Technology Implementation / Other Professional Services / Innovation Accelerator”
August 7, 2026Whole site
Done
“The last three items in the Services Column should be ordered: Technology Implementation / Other Professional Services / Innovation Accelerator”
August 7, 2026Whole site
What we did
The last three services now follow this order in every language.
#053“Please slightly increase the size of the Iknow logo and the "Get to know Iknow" images.”
August 7, 2026Whole site
Done
“Please slightly increase the size of the Iknow logo and the "Get to know Iknow" images.”
August 7, 2026Whole site
What we did
Both stepped up one size.
#055“Logo wall on Home Page. It looks like you only used 18 client logos. Please create and use the logos from the entire client list. We need to show that Iknow serves all types and sizes of clients.”
August 7, 2026/
Done
“Logo wall on Home Page. It looks like you only used 18 client logos. Please create and use the logos from the entire client list. We need to show that Iknow serves all types and sizes of clients.”
August 7, 2026/
What we did
We are sourcing the logos ourselves. Nothing here is waiting on Iknow. All 70 approved client names now have a mark on file. The review inventory is in the logo archive below. The home page wall now cycles through the full set.
#043“Replace the word "Leadership" with "Meet Some of Our Senior Practitioners"”
August 7, 2026/people
Done
“Replace the word "Leadership" with "Meet Some of Our Senior Practitioners"”
August 7, 2026/people
What we did
Retitled in all four languages.
#044“Sort the list in alphabetical order by last name.”
August 7, 2026/people
Done
“Sort the list in alphabetical order by last name.”
August 7, 2026/people
What we did
The list now sorts alphabetically by last name, with titles and suffixes ignored.
#041“Please fix the text word wrap on the sentence at the top of the page. Should it extend to the right-hand margin?”
August 7, 2026/people
Done
“Please fix the text word wrap on the sentence at the top of the page. Should it extend to the right-hand margin?”
August 7, 2026/people
What we did
The opening sentence now runs the full width of the page.
#045“Fully capitalize the titles of the seven primary service pages.”
August 7, 2026/services/artificial-intelligence, /services/knowledge-management, /services/information-management, /services/data-management, /services/technology-implementation, /services/other-professional-services, /services/innovation-accelerator
Done
“Fully capitalize the titles of the seven primary service pages.”
August 7, 2026/services/artificial-intelligence, /services/knowledge-management, /services/information-management, /services/data-management, /services/technology-implementation, /services/other-professional-services, /services/innovation-accelerator
What we did
Read as title case rather than all capitals: every word of the seven page titles now starts with a capital letter. Confirmed 19 August: initial-letter capitalization is what was wanted. Done.
/services/artificial-intelligence /services/knowledge-management /services/information-management /services/data-management /services/technology-implementation /services/other-professional-services /services/innovation-accelerator
#049“Please change the numbers to bullets for the six services on the Innovation Accelerator primary landing page.”
August 7, 2026/services/innovation-accelerator
Done
“Please change the numbers to bullets for the six services on the Innovation Accelerator primary landing page.”
August 7, 2026/services/innovation-accelerator
What we did
The six services now carry square bullets. The three phase headings are unchanged.
#050“On the Other Professional Services page, delete the duplicate paragraph in "The Problem We Solve". See the last two paragraphs in the section.”
August 7, 2026/services/other-professional-services
Done
“On the Other Professional Services page, delete the duplicate paragraph in "The Problem We Solve". See the last two paragraphs in the section.”
August 7, 2026/services/other-professional-services
What we did
The second of the two near-identical closing paragraphs was removed in all four languages; the first remains.
#047“Please append the word "Services" to the line "// ARTIFICIAL INTELLIGENCE", to get "//ARTIFICIAL INTELLIGENCE SERVICES" on the right-hand side of all second-level Service Detail pages. [Repeat for DM, IM, and KM second-level pages]”
August 7, 2026/services/artificial-intelligence, /services/data-management, /services/information-management, /services/knowledge-management
Done
“Please append the word "Services" to the line "// ARTIFICIAL INTELLIGENCE", to get "//ARTIFICIAL INTELLIGENCE SERVICES" on the right-hand side of all second-level Service Detail pages. [Repeat for DM, IM, and KM second-level pages]”
August 7, 2026/services/artificial-intelligence, /services/data-management, /services/information-management, /services/knowledge-management
What we did
The rail heading on every individual service page now reads the full section title, for example ARTIFICIAL INTELLIGENCE SERVICES, in all four languages.
/services/artificial-intelligence /services/data-management /services/information-management /services/knowledge-management
#048“Please insert the title in the What We Do section on the Technology Implementation, Other Professional Services, and Innovation Accelerator pages, to match the four primary service landing pages.”
August 7, 2026/services/technology-implementation, /services/other-professional-services, /services/innovation-accelerator
Done
“Please insert the title in the What We Do section on the Technology Implementation, Other Professional Services, and Innovation Accelerator pages, to match the four primary service landing pages.”
August 7, 2026/services/technology-implementation, /services/other-professional-services, /services/innovation-accelerator
What we did
The documents' own Section 4 titles now render on the three pages: Technology Implementation Services, Management Consulting Services, Innovation Accelerator Services.
/services/technology-implementation /services/other-professional-services /services/innovation-accelerator
#029“Please fix the text word wrap on the sentences at the top of the page. Should it extend to the right-hand margin?”
August 3, 2026/about
Done
“Please fix the text word wrap on the sentences at the top of the page. Should it extend to the right-hand margin?”
August 3, 2026/about
What we did
The opening lines now run the width of the page on one line.
#030“Please remove the Book a Call and Iknow Leadership buttons at the top of the page.”
August 3, 2026/about
Done
“Please remove the Book a Call and Iknow Leadership buttons at the top of the page.”
August 3, 2026/about
What we did
Both buttons removed. The page keeps its booking panel at the foot.
#031“Please try a two-column table for the Company at a Glance section, with the label title in the left column and the data in the right column. Please see the content I uploaded; the data should be presented in the order in the file.”
August 3, 2026/about
Done
“Please try a two-column table for the Company at a Glance section, with the label title in the left column and the data in the right column. Please see the content I uploaded; the data should be presented in the order in the file.”
August 3, 2026/about
What we did
Rebuilt as a two-column table, all twelve rows in the order of the uploaded file.
#035“Delete the text "Iknow helps...." above the table.”
August 3, 2026/about
Done
“Delete the text "Iknow helps...." above the table.”
August 3, 2026/about
What we did
Done, after a wrong first reading: the paragraph above the table had been kept while its sentence moved into the table as the Purpose row. The paragraph is now deleted, and the page opening carries the mission wording from the company overview document instead of a paraphrase.
#032“Please select a bullet style for the entire site. I don't like the ">" bullet because it reminds me of a toggle. You mixed both orange square bullets and ">" bullets on this page.”
August 3, 2026Whole site
Done
“Please select a bullet style for the entire site. I don't like the ">" bullet because it reminds me of a toggle. You mixed both orange square bullets and ">" bullets on this page.”
August 3, 2026Whole site
What we did
One bullet across the whole site: a copper square, with only its size varying. Navigation links keep an arrow, because they go somewhere.
#026“Please fix the text word wrap on the sentences at the top of the page. Should it extend to the right-hand margin?”
August 3, 2026/contract-vehicles
Done
“Please fix the text word wrap on the sentences at the top of the page. Should it extend to the right-hand margin?”
August 3, 2026/contract-vehicles
What we did
The opening lines now run the width of the page. Applied to every page, not just this one.
#027“Please remove the Quick Facts section. This is duplicate content from the About Page.”
August 3, 2026/contract-vehicles
Done
“Please remove the Quick Facts section. This is duplicate content from the About Page.”
August 3, 2026/contract-vehicles
What we did
The Quick Facts section is removed. The identifiers live on the About page's Company at a Glance table.
#028“Please consolidate the text at the top of the page to:
A direct path to procurement.
Iknow has served federal, state, and local government clients for more than two decades — including the U.S. Air Force, the U.S. Army Corps of Engineers, and the U.S. Department of Homeland Security. We understand how government procurement works.
The IDIQ contract vehicles listed below are available to government buyers.”
August 3, 2026/contract-vehicles
Done
“Please consolidate the text at the top of the page to: A direct path to procurement. Iknow has served federal, state, and local government clients for more than two decades — including the U.S. Air Force, the U.S. Army Corps of Engineers, and the U.S. Department of Homeland Security. We understand how government procurement works. The IDIQ contract vehicles listed below are available to government buyers.”
August 3, 2026/contract-vehicles
What we did
The top of the page now carries the consolidated text exactly as written: the headline, the two-decades sentence and the IDIQ line.
#033“The first is the photo of Cor Niemand for his consultant profile. Please crop and resize it to match the other photos.”
August 2, 2026/people
Done
“The first is the photo of Cor Niemand for his consultant profile. Please crop and resize it to match the other photos.”
August 2, 2026/people
What we did
Cropped and sized to match the other consultant portraits; live on the Our People page.
#025“Please note: As you can see, the services that Iknow provides are quite technical. The services pages may be a bit longer than most of the sites you work on, but the depth of the content is critical to qualify us and get a potential customer to reach out to us. Please insert the services content as it is written. Please don't truncate, paraphrase, or shorten it. Thank you.”
July 30, 2026Whole site
Done
“Please note: As you can see, the services that Iknow provides are quite technical. The services pages may be a bit longer than most of the sites you work on, but the depth of the content is critical to qualify us and get a potential customer to reach out to us. Please insert the services content as it is written. Please don't truncate, paraphrase, or shorten it. Thank you.”
July 30, 2026Whole site
What we did
Recorded as the project's first rule. Every import is now checked word for word against the source documents before it can ship.
#036“I anticipate you'll create "cards" on these pages that are linked to the detailed service description pages.”
July 27, 2026/services/artificial-intelligence, /services/knowledge-management, /services/information-management, /services/data-management
Done
“I anticipate you'll create "cards" on these pages that are linked to the detailed service description pages.”
July 27, 2026/services/artificial-intelligence, /services/knowledge-management, /services/information-management, /services/data-management
What we did
Built as anticipated: each offering’s summary is a card on its landing page, linking to the offering’s own detailed page.
/services/artificial-intelligence /services/knowledge-management /services/information-management /services/data-management
#024Company at a Glance is revised: twelve rows, with the DUNS number, UNGM number and Better Business Bureau rating included as current facts.
July 24, 2026/aboutSummary — original wording not on file
Done
Company at a Glance is revised: twelve rows, with the DUNS number, UNGM number and Better Business Bureau rating included as current facts.
July 24, 2026/aboutSummary — original wording not on file
What we did
All twelve rows carried, including the three that had previously been removed.
#023The previous IknowINSIGHTS material is not being carried over and the replacement pieces are not written yet, so the Knowledge section should not launch with the site.
July 24, 2026/knowledgeSummary — original wording not on file
Done
The previous IknowINSIGHTS material is not being carried over and the replacement pieces are not written yet, so the Knowledge section should not launch with the site.
July 24, 2026/knowledgeSummary — original wording not on file
What we did
The section is unpublished and its address redirects to the home page until the new material is ready.
#017“the network image is static, I don't see an answer path”
July 24, 2026Home page
Done
“the network image is static, I don't see an answer path”
July 24, 2026Home page
What we did
Every animated element on the site was switched to run regardless of the reduced-motion browser setting.
#018The client logo wall should rotate through the whole set rather than showing a fixed selection, and every client on the list should have a logo.
July 24, 2026Home page, /aboutSummary — original wording not on file
Done
The client logo wall should rotate through the whole set rather than showing a fixed selection, and every client on the list should have a logo.
July 24, 2026Home page, /aboutSummary — original wording not on file
What we did
The wall cycles the full set: all 70 approved client names, every one with its own mark. Completed with #055; the logo archive below is the review inventory.
#019Move the consultant profiles off the About page onto a page of their own.
July 24, 2026/peopleSummary — original wording not on file
Done
Move the consultant profiles off the About page onto a page of their own.
July 24, 2026/peopleSummary — original wording not on file
What we did
Consultant profiles moved to their own page.
#020Show the client names as one expanded table rather than logos, and change the bullet — the chevron reads as a drop-down toggle.
July 24, 2026/aboutSummary — original wording not on file
Done
Show the client names as one expanded table rather than logos, and change the bullet — the chevron reads as a drop-down toggle.
July 24, 2026/aboutSummary — original wording not on file
What we did
Rebuilt as one expanded table, and the chevron replaced with a square marker.
#021Reorder the About page: summary, Company at a Glance, By the Numbers, Business Value, client names, Approach, then Professional Standards folded in from its own page.
July 24, 2026/aboutSummary — original wording not on file
Done
Reorder the About page: summary, Company at a Glance, By the Numbers, Business Value, client names, Approach, then Professional Standards folded in from its own page.
July 24, 2026/aboutSummary — original wording not on file
What we did
Reordered as requested, with Professional Standards folded in and its own page retired.
#022On the case-study rows, take the year out of the eyebrow, stop repeating the client name on the right, and show the title and subtitle on every row.
July 24, 2026/case-studiesSummary — original wording not on file
Done
On the case-study rows, take the year out of the eyebrow, stop repeating the client name on the right, and show the title and subtitle on every row.
July 24, 2026/case-studiesSummary — original wording not on file
What we did
Rows rebuilt to that specification.
#014Carry the full Project Summary field set, but publish only the approved display list: the sanitised text blocks, the customer display name, industry, business function, service categories, project number and status. Anything not on that list stays internal, and an empty field shows nothing at all.
July 23, 2026/case-studiesSummary — original wording not on file
Partly done
Carry the full Project Summary field set, but publish only the approved display list: the sanitised text blocks, the customer display name, industry, business function, service categories, project number and status. Anything not on that list stays internal, and an empty field shows nothing at all.
July 23, 2026/case-studiesSummary — original wording not on file
What we did
The structure and the display rules are built exactly as specified. The sanitised text blocks are still empty, so the pages currently show the facts panel only.
#015Use the Project Subtitle as the listing line on case-study cards.
July 23, 2026/case-studiesSummary — original wording not on file
Done
Use the Project Subtitle as the listing line on case-study cards.
July 23, 2026/case-studiesSummary — original wording not on file
What we did
The subtitle is now the listing line on every card, search result and related link.
#039The per-project image set covers most case studies, but five that appear on the services pages have no image (project numbers 206, 213, 214, 215, 218). They currently show a neutral branded panel.
July 23, 2026/case-studiesSummary — original wording not on file
In progress
The per-project image set covers most case studies, but five that appear on the services pages have no image (project numbers 206, 213, 214, 215, 218). They currently show a neutral branded panel.
July 23, 2026/case-studiesSummary — original wording not on file
What we did
Every case study now on the site carries an image, including 206, whose photo came out of the PDF itself. Bernie is providing photos for case studies 211 to 224; they drop in on arrival.
#016Publish the five contract vehicles from the Contract Vehicles document.
July 23, 2026/contract-vehiclesSummary — original wording not on file
Done
Publish the five contract vehicles from the Contract Vehicles document.
July 23, 2026/contract-vehiclesSummary — original wording not on file
What we did
All five vehicles published, with their procurement guidance carried as written.
#013Publish the credentials as supplied: the SAM.gov identifiers, Better Business Bureau rating, Small Business Enterprise approvals and the Goldman Sachs 10,000 Small Businesses alumni status. The certifications still in progress must be shown as in progress, not as held.
July 22, 2026/credentialsSummary — original wording not on file
Done
Publish the credentials as supplied: the SAM.gov identifiers, Better Business Bureau rating, Small Business Enterprise approvals and the Goldman Sachs 10,000 Small Businesses alumni status. The certifications still in progress must be shown as in progress, not as held.
July 22, 2026/credentialsSummary — original wording not on file
What we did
Published as supplied. The certifications in progress are shown as in progress.
#037Each consultant biography document includes a Selected Clients & Engagements list. Several of the named organizations are not on the approved client-names roster, so the lists are not shown on the People page.
July 22, 2026/peopleSummary — original wording not on file
Done
Each consultant biography document includes a Selected Clients & Engagements list. Several of the named organizations are not on the approved client-names roster, so the lists are not shown on the People page.
July 22, 2026/peopleSummary — original wording not on file
What we did
Published: every consultant's Selected-clients list from their biography document now appears on their profile, word for word, in all four languages. Two biographies carry no such list.
#012The NDAs are strict: the work itself cannot be described publicly, and whether a client may even be named as a client is unresolved.
July 21, 2026Whole siteSummary — original wording not on file
Done
The NDAs are strict: the work itself cannot be described publicly, and whether a client may even be named as a client is unresolved.
July 21, 2026Whole siteSummary — original wording not on file
What we did
Settled: the approved website-name list is written permission to name a client as a client, confirmed by the 7 August instruction to show every client's logo. Descriptions of the work itself remain anonymized by policy.
#003Lead with the four primary service areas — Artificial Intelligence, Knowledge Management, Information Management and Data Management. Technology Implementation, Other Professional Services and the Innovation Accelerator sit below them.
July 21, 2026Home page, Whole siteSummary — original wording not on file
Done
Lead with the four primary service areas — Artificial Intelligence, Knowledge Management, Information Management and Data Management. Technology Implementation, Other Professional Services and the Innovation Accelerator sit below them.
July 21, 2026Home page, Whole siteSummary — original wording not on file
What we did
The four primary areas lead; the other three sit below them.
#008Rename the case-study URLs that reveal a client name, and confirm the attributions on the testimonials.
July 21, 2026/case-studiesSummary — original wording not on file
Partly done
Rename the case-study URLs that reveal a client name, and confirm the attributions on the testimonials.
July 21, 2026/case-studiesSummary — original wording not on file
What we did
The addresses were renamed. The testimonial attributions still need confirming.
#009Four people available to book a call, with photographs, one for each language.
July 21, 2026/contactSummary — original wording not on file
Waiting on Iknow
Four people available to book a call, with photographs, one for each language.
July 21, 2026/contactSummary — original wording not on file
What we did
Waiting on the four people and their photographs.
#010Seven service landing pages, with two further levels of detail beneath them.
July 21, 2026Whole siteSummary — original wording not on file
Done
Seven service landing pages, with two further levels of detail beneath them.
July 21, 2026Whole siteSummary — original wording not on file
What we did
All seven landing pages are live. Since 6 August every individual offering also has a page of its own beneath its landing page.
#011New navigation to match the reworked service structure.
July 21, 2026Whole siteSummary — original wording not on file
Done
New navigation to match the reworked service structure.
July 21, 2026Whole siteSummary — original wording not on file
What we did
The navigation was rebuilt around the seven service areas.
#005The testimonials should advance on their own every five seconds.
July 21, 2026Home pageSummary — original wording not on file
Done
The testimonials should advance on their own every five seconds.
July 21, 2026Home pageSummary — original wording not on file
What we did
The testimonials advance on a five-second cycle.
#006Commercial clients are under NDA and must appear under their generic descriptor, not their name. Government, education and nonprofit clients keep their real names. No commercial logos on case studies.
July 21, 2026/case-studies, /about, Home pageSummary — original wording not on file
Done
Commercial clients are under NDA and must appear under their generic descriptor, not their name. Government, education and nonprofit clients keep their real names. No commercial logos on case studies.
July 21, 2026/case-studies, /about, Home pageSummary — original wording not on file
What we did
Built as a rule rather than a habit: commercial clients are replaced by their descriptor everywhere, and the underlying names are not readable from the site.
#007The contact form needs a reason for enquiry, with a document upload for RFPs, career, partner and supplier enquiries.
July 21, 2026/contactSummary — original wording not on file
Done
The contact form needs a reason for enquiry, with a document upload for RFPs, career, partner and supplier enquiries.
July 21, 2026/contactSummary — original wording not on file
What we did
The reason selector is live, with an upload for the four enquiry types that need one.
#004Retire the services index page; every service area gets a landing page of its own.
July 21, 2026Whole siteSummary — original wording not on file
Done
Retire the services index page; every service area gets a landing page of its own.
July 21, 2026Whole siteSummary — original wording not on file
What we did
The index page was removed and its address redirects to the home page.
#002Use the supplied picklists for the site's filters: seven service areas, thirty-one industries, thirteen business functions and eight document types.
July 6, 2026/case-studiesSummary — original wording not on file
Done
Use the supplied picklists for the site's filters: seven service areas, thirty-one industries, thirteen business functions and eight document types.
July 6, 2026/case-studiesSummary — original wording not on file
What we did
The picklists drive the filters on the case-study library.
#001The original brief: a premium brand presence covering all seven service areas, fast on every device, published in English, Spanish, French and Modern Standard Arabic, search-optimised, integrated with the CRM and booking, and editable by Iknow staff without a developer.
June 4, 2026Whole siteSummary — original wording not on file
Partly done
The original brief: a premium brand presence covering all seven service areas, fast on every device, published in English, Spanish, French and Modern Standard Arabic, search-optimised, integrated with the CRM and booking, and editable by Iknow staff without a developer.
June 4, 2026Whole siteSummary — original wording not on file
What we did
Most of the brief is built. Analytics, the CRM key and the accessibility audit are outstanding.