You work with the experts.

Vanit Arora is a Senior Consultant and Digital Transformation and Technology Specialist at Iknow LLC, with more than 35 years of experience driving technology deployments and business growth for government agencies and Fortune 500 enterprises across North America, Europe, the Middle East, and Asia.

Vanit is a data-driven technologist whose expertise spans AI and data solutions, content and knowledge management, cybersecurity, IT modernization, cloud infrastructure, and enterprise middleware. At Iknow, he brings this breadth of experience to bear on knowledge management and digital transformation engagements, helping clients harness the full value of their enterprise information assets. He is also Co-founder and Vice President of Business Development at LoudounTec (DBA of Joltec LLC), an ISO 9001-certified, SBA-certified 8(a), HUBZone, and WOSB technology solutions provider headquartered in the Washington, DC metro area, serving federal government and enterprise clients in AI and data, cybersecurity, and IT modernization.

Vanit spent 12 years at IBM Corporation as Worldwide Sales Leader and Program Director, where he helped launch the SaaS and managed services versions of IBM's FileNet Content Management platform and transformed it into a comprehensive digital transformation practice spanning Business Process Management, Analytics, and Operational Decision Support. He led IBM's global sales partnership with Box Inc. for cloud-based collaboration and content management, launching projects with major clients including RBS, TD Bank, the Australia Tax Authority, Airbus, USDA, and GSA. He also played a central role in IBM's M&A integration activity, onboarding three acquisitions and leading global sales for each: Daeja (file viewer integrated into FileNet), StoredIQ (content discovery and governance), and Tririga (workplace and facilities management). Earlier at IBM, he served as Country Manager for Software in India, delivering foundational IT projects for the National Informatics Center, and as Regional Manager for IBM's Software Division across GCC countries in the Middle East, where he led engagements for Standard Chartered Bank, Dubai Port Authority, Emirates Airlines, and HSBC. He was recognized with an award from IBM's worldwide Vice President for his performance in the India role. Between IBM stints, he served as Regional Technology Manager at Oracle, successfully establishing Oracle Fusion Middleware across multiple federal agencies including EPA, DHS, and DoT.

Vanit holds an MBA in Marketing from Panjab University and a Bachelor of Science in Electronics and Electrical Communication Engineering from Thapar University, graduating summa cum laude with merit scholarships and a nomination for Best Outgoing Student. He completed Business and Industry Insights executive education at Harvard University and is a Goldman Sachs 10,000 Small Businesses Alumni.

Federal Government, Financial Services, Aviation, Energy, Healthcare, Transportation, Technology, Enterprise Commercial

Digital Transformation, Content & Knowledge Management, AI & Data Solutions, Cybersecurity, Cloud Infrastructure, IT Modernization, Enterprise Middleware, Business Process Management

Goldman Sachs 10,000 Small Businesses Alumni · ISO 9001 (LoudounTec) · SBA 8(a) · HUBZone · WOSB/EDWOSB

Airbus, Al-Futtaim, Australia Tax Authority, Dubai Port Authority, Emirates Airlines, GSA, HSBC Bank, National Informatics Center (India), RBS, Standard Chartered Bank, TD Bank, U.S. Department of Homeland Security, U.S. Department of Transportation, U.S. Environmental Protection Agency, USDA

Krishna Chari is a Senior Consultant and AI and Data Science Specialist at Iknow LLC, with more than 25 years of experience in enterprise architecture, predictive analytics, machine learning, and AI-enabled knowledge management across healthcare, technology, and commercial sectors.

Krishna brings a rare combination of deep technical expertise and strategic business acumen to her engagements. Her core capabilities span the full AI and data science lifecycle: data architecture and engineering, predictive and prescriptive modeling, natural language processing (NLP), conversational AI and chatbot development, dashboard design, and AI governance. She is particularly focused on healthcare AI, including clinical NLP, prior authorization automation, care gap identification, and HIPAA-compliant LLM architecture — designing and deploying production-grade systems that integrate with enterprise environments and satisfy regulatory requirements.

As founder and Head of the AI/Analytics Practice at XHance Business Solutions, Inc., she built the firm's analytics group from the ground up and has directed engagements for leading healthcare and technology organizations. At Change Healthcare, she led a $500,000+ AI conversational assistant and chatbot initiative, designing a scalable architecture to support multiple concurrent user conversations and automate integration across 50+ dashboards, with sales forecasting models achieving 95% accuracy in early testing. At Mozilla Corporation, she drove open-source analytics for product and engineering teams using Elasticsearch and Kibana, generating top-10 actionable insights from customer free-form survey text using NLP and machine learning. Earlier, as a Technical Lead at Cisco, she oversaw the Order Distribution Project — a system handling over 1 million orders per day — and designed an event-driven integration architecture that was nominated for the 2012 Oracle Fusion Middleware Innovation Awards on a project exceeding $25 million. She was also a Principal Member of Technical Staff at Oracle Corporation for nearly a decade, where she designed and developed high-volume SOA infrastructure and was recognized as a top-performing employee for her contributions to Oracle Fusion Middleware.

Krishna holds a Master of Science in Predictive Analytics from Northwestern University, a Business Strategy Certificate from Cornell University, and a Bachelor of Engineering in Electrical Engineering from Bangalore University. She holds an AI/Computer Vision Nanodegree from Udacity (in conjunction with Facebook/PyTorch) and has completed technology entrepreneurship coursework at Stanford University. She teaches part-time at Northwestern University's Professional School of Data Science, where she instructs courses in Real-Time Interactive Processing and Analytics and Data Science in Practice, and mentors emerging data professionals. She is a member of IEEE, the Harvard Business Review Advisory Council, the Professional Business Women of California, and the National Association for Women Executives.

Healthcare & Health IT, Technology, Financial Services, Behavioral Health, Media & Open Source

AI Strategy & Architecture, Predictive Analytics, Clinical NLP, Chatbot & Conversational AI, LLM Implementation, AI Governance, Data Engineering, Dashboard Design

Faculty, Northwestern University (Data Science) · IEEE · Professional Business Women of California · National Association for Women Executives (NAFE) · Oracle Top Performer Award · 2012 Oracle Fusion Middleware Innovation Awards (nominee, on behalf of Cisco)

Change Healthcare, Cisco, Mozilla Corporation, Oracle Corporation, VMware, Video Pex (Insight Client)

Sheryl Gross-Glaser is a Senior Consultant and Transportation Knowledge Management Specialist at Iknow LLC, with more than 15 years of experience working with state, regional, and local transportation agencies to improve business processes, expand mobility options, and integrate emerging transportation technologies — with a particular focus on equity for seniors, people with disabilities, veterans, and other transportation-vulnerable populations.

Sheryl brings to her Iknow engagements a background that combines transportation planning, legal and regulatory expertise, federal technical assistance program development, and knowledge management. Her work with state departments of transportation, metropolitan planning organizations, transit agencies, and human services organizations spans program design, business process improvement, public engagement strategy, and the development of practical knowledge resources for transportation professionals nationwide.

Over a 12-year career at the Community Transportation Association of America (CTAA), Sheryl built a succession of nationally significant programs. She founded and directed the National Center for Applied Transit Technology (N-CATT), a federally-funded technical assistance center providing small-urban, rural, and tribal transit agencies with practical resources for replicable technological solutions — establishing State Summits, Innovative Technology Strike Teams, a webinar series, newsletter, and white paper series reaching transportation professionals across the country. She was the founding director of the Partnership for Mobility Management under the National Center for Mobility Management, which grew to more than 2,000 members under her leadership. She provided technical assistance for the Veterans Transportation and Community Living Initiative (VTCLI), improving interagency coordination across state and local health, veterans, and labor agencies — under a federal partnership spanning the Departments of Transportation, Veterans Affairs, Labor, and Health and Human Services. She also led CTAA's analysis and advocacy on autonomous vehicles, submitting formal comments to the Federal Highway Administration, the National Highway Traffic Safety Administration, the Federal Transit Administration, and the U.S. Senate, and presenting before the Wisconsin Governor's Connected and Autonomous Vehicle Committee, the MassDOT Innovation Conference, the National League of Cities Summit, and AARP national staff. She founded a national forum for professional women in transportation focused on autonomous vehicle issues.

Sheryl is President of SGG Consulting LLC and serves as Program Chair of the Action Committee for Transit. She writes and presents on autonomous vehicles, shared mobility, transit planning, and bicycle and pedestrian infrastructure, with a focus on regulatory, planning, and equity dimensions. She has served on Transportation Research Board committees covering emerging technology law, paratransit and on-demand transportation, and legal aspects of transit programs, and participated in the Uniform Law Commission's Highly Automated Vehicles Committee and SAE committees on shared mobility and accessibility for persons with disabilities. She holds a J.D. from Boston University School of Law and a B.S. from Binghamton University, and is a member of the New York State Bar.

Transportation, Public Transit, State & Local Government, Human Services, Veterans Services, Healthcare, Aging & Disability Services

Transportation KM Strategy, Business Process Improvement, Technical Assistance Program Development, Mobility Management, Autonomous Vehicle Policy, Public Engagement, Equity & Accessibility

Program Chair, Action Committee for Transit · TRB Emerging Technology Law Committee · TRB Paratransit On-Demand Transportation Subcommittee · TCRP Panels (Transit/TNC Collaborations; Legal Aspects of Transit) · SAE Shared & Digital Mobility Committee · Uniform Law Commission, Highly Automated Vehicles Committee · New York State Bar

National Cooperative Highway Research Program (NCHRP), State departments of transportation, Metropolitan planning organizations, Rural and tribal transit agencies, Human services and veterans transportation agencies

Timothy Kinsella is a Senior Consultant and Risk and Catastrophe Management Specialist at Iknow LLC, with more than 30 years of experience building new businesses, improving operational efficiency, and leading strategic initiatives across insurance, renewable energy, financial services, manufacturing, and management consulting.

Tim brings a distinctive combination of deep risk management expertise and broad business leadership experience to his Iknow engagements. Through his consulting work and a decade-long career at AIG performing risk analysis and mitigation planning, he has developed well over a decade of specialized experience conducting probabilistic risk assessments in the context of business process analysis and redesign. His engagements at insurance companies have focused on catastrophe risk management pricing adequacy, catastrophe risk model effectiveness, and risk transfer program design. In the renewable power generation sector, he has led assessments of equipment reliability and the effectiveness of warranty and business interruption coverage for wind and solar facilities, including analyses of outage management and power purchase agreement requirements.

Before joining Iknow, Tim was the Founder and Managing Principal of TCoR Consulting, where he worked with industry experts to solve complex insurance and risk management problems using a Total Cost of Risk (TCoR) framework, with a particular focus on probabilistic business interruption loss models for mechanical, electrical, and property risks at electric power generation facilities, as well as product warranty program design and management. Prior to TCoR, he held senior roles at AIG and at Cap Gemini Ernst & Young's Consulting Services practice, where he directed IT strategy, data warehousing, financial reengineering, and e-business transformation engagements for Fortune 100 clients across pharmaceuticals, financial services, chemicals, and manufacturing. At AlliedSignal, he led Cost and Performance Strategy, directing activity-based costing implementations and Balanced Scorecard programs across multi-billion-dollar business divisions. A notable achievement at Cap Gemini Ernst & Young was directing the design and implementation of a Hyperion Financial Reporting system enabling a major mutual life insurance company to complete a multibillion-dollar initial public offering, and leading a $250 million cost reduction program that achieved over 8% fixed-cost savings for a Fortune 100 fibers division.

Tim holds an MBA in Management from the Stern School of Business at New York University, an M.S. in Engineering from Rutgers University, and a B.S. in Chemistry from Saint Peter's College.

Insurance & Reinsurance, Renewable Energy, Financial Services, Pharmaceuticals, Manufacturing, Chemicals, Management Consulting

Catastrophe Risk Management, Probabilistic Risk Assessment, Business Process Analysis & Redesign, Product Warranty Program Design, IT Strategy, Financial Reengineering, Operational Efficiency

Founder & Managing Principal, TCoR Consulting · Senior roles at AIG · Senior Manager, Cap Gemini Ernst & Young · Manager of Cost & Performance Strategy, AlliedSignal

Pranay P. Kohli is a Senior Technology Consultant and Energy Subject Matter Expert at Iknow LLC, with more than 30 years of international experience advising Global 50 corporations, national governments, and multilateral organizations in the energy, clean technology, and high technology sectors.

Pranay brings a rare combination of consulting, operational, and technology skills to his engagements, spanning strategy development, business growth, investment analysis, and implementation across commercial, public, and nonprofit entities. At Iknow, he delivers knowledge management projects for international corporations, state and national governments, and nonprofit organizations, with a particular focus on the energy and technology sectors. He is also Principal of Amidus LLC, a Washington, DC-based energy analytics and consulting firm through which he provides feasibility analysis, design, implementation, and knowledge transfer services to a wide range of clients.

Pranay's career spans some of the world's most prominent organizations. At Ernst & Young Management Consulting, he held global responsibility for the energy, utilities, high technology, and manufacturing practices, leading a 30-person business development team and creating a new line of business. At STL Partners in London, he identified new business opportunities in excess of $500 million over two years for Fortune 50 clients. At A2Z Inc., he decreased operational costs by 20 percent, grew revenue to 25 percent above industry average, and increased lead generation by 40 percent. Earlier in his career, he managed corporate strategy at Ericsson Telecommunications and launched IBM's OneWeb product and service offering across Europe.

A recognized authority on clean energy and sustainability policy, Pranay is a U.S. Department of Energy-certified professional for clean energy workforce training and a core member of the Maryland Energy Administration's Task Force on Clean Energy workforce development. He has provided expert testimony to the Maryland House of Representatives, advised the UN Sustainable Energy for All initiative in Africa, and served as an invited speaker at the DAAD/UN Maryland Clean Energy Center Energy Summit. He currently serves on the Advisory Board of the Maryland Clean Energy Center (MCEC), the Board of Directors of the Maryland-DC-Virginia Solar Energy Industries Association (MDV-SEIA), and as an adviser to the Institute for Energy and Environment Research (IEER).

Pranay holds Master of Science and Master of Technology degrees from the Indian Institute of Technology (IIT) Delhi and conducted postgraduate research at the Technical University of Munich. He is fluent in English, Hindi, Swedish, and Urdu, with business-level proficiency in Danish, German, and Norwegian.

Energy & Utilities, Clean Technology, High Technology, Manufacturing, Government & Public Sector, International Organizations & NGOs

Knowledge Management, Energy Analytics & Consulting, Business Strategy, International Business Development, Clean Energy Policy, Technology Implementation

Advisory Board, Maryland Clean Energy Center (MCEC) · Board of Directors, Maryland-DC-Virginia Solar Energy Industries Association (MDV-SEIA) · Adviser, Institute for Energy and Environment Research (IEER) · U.S. DOE-certified, Clean Energy Workforce Training

ABB, E.On, Ellos, Ericsson, European Commission, German Government, IBM, Indian Government, Mannesmann, National Association of Broadcasters (NAB), Nokia, Philips, Saudi Arabian Government, Siemens, State of Maryland, Stockholm Energi, Sun Microsystems, Swedish Government, Tata Energy, T-Mobile, Turkish Government, United Nations, U.S. Department of Energy, Vattenfall, Vodafone, World Bank

Scott M. Leeb is an Engagement Director and Senior Consultant at Iknow LLC, specializing in knowledge management, business intelligence, and competitive intelligence, with more than 30 years of experience building and expanding information-driven functions at Fortune 500 companies, global philanthropies, and government organizations.

Scott brings five distinct, deeply integrated areas of expertise to his client engagements: strategy definition and current-state assessment; competitive and market intelligence program design; business intelligence architecture and data governance; scenario planning and executive decision support; and enterprise-wide organizational change management. At Iknow, he expands end-to-end KM capabilities for federal, state, and local government, commercial, and nonprofit clients — leading engagements that span strategy, content governance, business process design, SharePoint configuration, taxonomy and metadata development, and implementation planning.

Before joining Iknow, Scott built and led knowledge management and business intelligence functions at some of the world's most prominent organizations. As Managing Director of Knowledge at the Rockefeller Foundation, he created and managed a centralized global function to ensure the Foundation's collective knowledge capital was fully integrated into its operations. As Vice President at Prudential Retirement, he built the firm's data-driven marketing intelligence function from the ground up. As Senior Director of Business Intelligence at The McGraw-Hill Companies, he developed a best-in-class BI capability to support enterprise-wide strategic planning. Earlier in his career, he served as a Senior Intelligence Analyst for the U.S. Department of Defense, advising Army flag officers and Secretary of State Warren Christopher as a subject matter expert on Chinese political affairs.

Scott holds two Master's degrees — in Strategic Studies from the Australian National University and in International Affairs from Columbia University — as well as a Bachelor's degree in Political Science from Yale University. He is a FINRA-certified Series 7 and Series 24 professional and a Six Sigma Green Belt. He served as President of the Strategy and Competitive Intelligence Professionals (SCIP) organization in 2011 and is a sought-after international speaker, having delivered keynote addresses and workshops in Africa, Asia, Australia, Europe, the Middle East, and North and South America. He is currently on the faculty of the University of Johannesburg.

Financial Services, Media & Publishing, Professional Services, Philanthropy & Nonprofits, Federal, State & Local Government, Defense & Intelligence, Transportation

Knowledge Management, Business & Competitive Intelligence, Strategy & Current-State Assessment, Scenario Planning, Content Governance, Organizational Change Management

FINRA Series 7 & Series 24 · Six Sigma Green Belt · SCIP (former President, 2011) · Gerson Lehrman Group · International Institute of Strategic Studies · Asia Society · Faculty, University of Johannesburg

3M, Capital Metro (Austin, TX), Dallas Area Rapid Transit (DART), Greater Cleveland Regional Transit Authority (GCRTA), ITT, National Cooperative Highway Research Program (NCHRP), Thomson-Reuters, U.S. Army Corps of Engineers

Dr. John W. Lewis II is a Senior Consultant and Change Management and Leadership Specialist at Iknow LLC, with more than 35 years of experience in knowledge management, organizational learning, and performance improvement across financial services, defense, energy, and technology sectors.

John designs and implements transformational change in knowledge-based organizations, with deep expertise in change management strategy, human capital development, instructional design, KM collaboration systems, and end-user experience. He is the founder of Explanation Age LLC, where he produces organizational effectiveness through accelerated learning, and co-founder of The CoHero Institute LLC, focused on building collaborative leadership in learning organizations. His unified model for learning and change, ADIIEA, is the first strategic business model designed specifically to support a learning organization.

At Capital One Financial Services, John served as Head of Call Center Knowledge Systems — effectively functioning as a sectional Chief Knowledge Officer — where he led a department of 40 content managers and developers and achieved $6 million in annual cost savings through an intelligent KM solution, earning a Gartner Best Practice recognition in the process. Earlier, at PricewaterhouseCoopers, he led strategic change initiatives at Fortune 500 companies as a Principal Global Business Consultant and CKO. At Penn State University's Applied Research Laboratory, he led federal and state contracts requiring advanced workflow, document management, decision support, simulation, and search technologies.

A prolific scholar-practitioner and public intellectual, John is the author of The Explanation Age and Story Thinking: Transforming Organizations for the Fourth Industrial Revolution, and co-author of Leading with the Future in Mind: Knowledge and Emergent Leadership. He serves on the Review Board of the Journal of Knowledge Management and as Associate Editor of the Journal of Innovation Management. He is a founding member and former President of the Evidence-Based Learning Institute (EBLI) and a member of the International Institute for Knowledge and Innovation (IIKI). He has delivered keynote and Masters Series presentations at major conferences including the Canadian Society for Training and Development and the International Society for Performance Improvement, and keynoted on the role of conversational AI in unlocking enterprise knowledge. He is also an Adjunct Professor at Kent State University's Knowledge Management Graduate Program.

Financial Services, Defense, Energy, Technology, Higher Education, Healthcare, Nonprofit

Organizational Change Management, Knowledge Management, Organizational Learning, Performance Improvement, Instructional Design, Leadership Development

The Explanation Age · Story Thinking · Leading with the Future in Mind (co-author) · Review Board, Journal of Knowledge Management · Associate Editor, Journal of Innovation Management · Founding President, EBLI · Member, IIKI · ISPI · National Speakers Association

Allianz Global Assistance, American Heart Association (VA Stroke Task Force), Asurion, Gander Mountain, Hewlett-Packard, i4C Innovations, Impact Makers, Intersections Inc., Long Beach Health & Human Services, Schwan Food Company

Dr. John J. (Jack) Midgley is an Engagement Director and Senior Consultant at Iknow LLC, with more than 40 years of experience leading complex transformation, knowledge management, and capability-building initiatives for defense ministries, government agencies, and multinational enterprises across the United States, Europe, Asia-Pacific, and the Middle East.

At Iknow, Jack's primary focus spans KM strategy, learning strategy, organizational design, change management, and large-scale transformation. He brings to these engagements a depth of experience that few consultants can match — built across McKinsey, Ernst & Young, Roland Berger, and Deloitte, and refined through senior advisory roles in some of the world's most demanding operational environments. He is also Principal of Midgley & Company, a Washington, DC-based global strategy and transformation consultancy advising C-level clients in the US, Europe, and Saudi Arabia on defense transformation, market entry, and organizational change.

Jack's career encompasses landmark engagements at the highest levels of government and defense. He designed and led the creation of Saudi Arabia's first National Defense University — a multi-year engagement with the Saudi Ministry of Defense — and developed the Target Operating Model guiding the Kingdom's broader defense transformation. He was the only non-Japanese member of Japan's national proposal team for Japan's first post-WW2 effort to export a major weapon system, advising senior civilian and military leaders on a $50 billion bid strategy. He led a joint Ministry/consulting team to design the strategy, policy, and commercial approach for a $10 billion military housing program for over 200,000 members of Saudi Arabia's armed forces. He designed and led a 15-month strategic review for two successive four-star Chiefs of the US National Guard Bureau, delivering organizational changes that took immediate effect. As Senior Advisor to the Commander of International Security Assistance Forces in Kabul, he worked with top US, NATO, and Afghan leaders on security transition and redirected over $100 million in US government investment to restructure Afghanistan's national identity program. Earlier in his consulting career, as Senior Partner at Ernst & Young, he launched and led the Asia-Pacific Global Client Consulting Group, directing advisory services in Korea, China, and Singapore. As US Managing Partner at Roland Berger Strategy Consultants, he led strategic advisory services for global clients across the US, Middle East, and Europe.

Jack has trained more than 1,000 senior executives across four continents through his Argument & Advocacy program — developed at MIT and first delivered at West Point, where it trained national champion debate teams. The program, now enhanced by a proprietary AI toolset, has been delivered at Big 4 consulting firms, defense organizations, government agencies, and multinational corporations worldwide. He teaches "The Economics of Saudi Power" in Georgetown University's Security Studies Program, and his commentary on global defense and security appears regularly on Bloomberg, CNBC, the Financial Times, Al Arabiya, and major US networks. He holds a Ph.D. in Political Science from MIT, a Master in Public Policy from Harvard University, and a B.S. in Engineering from West Point.

Defense & National Security, Government & Public Sector, Aerospace & Defense, Financial Services, Technology, Higher Education

KM Strategy, Defense Transformation, Organizational Design, Change Management, Learning Strategy, Market Entry & Growth, Executive Development

Faculty, Georgetown University Security Studies Program ("The Economics of Saudi Power") · Argument & Advocacy program (1,000+ executives trained) · Global Defense & Security (Substack) · Media: Bloomberg, CNBC, Financial Times, Al Arabiya

Saudi Ministry of Defense (National Defense University; $10B Military Housing Program; Defense Transformation), U.S. National Guard Bureau (Project MUSTER), Japanese Ministry of Defense ($50B weapon export bid strategy)

Dr. Cornelius Niemand is a Senior Consultant and Information Architecture and Competitive Intelligence Specialist at Iknow LLC, with more than 25 years of experience spanning knowledge management, information architecture, competitive intelligence, digital strategy, and information systems across academic, government, and commercial contexts.

Cornelius brings a powerful combination of rigorous academic expertise and practical consulting experience to his engagements. His research and consulting work centers on how organizations design and evaluate information architectures to make their knowledge findable, shareable, and actionable. He has applied this expertise across a range of clients, including the National Cooperative Highway Research Program (NCHRP), where he has supported knowledge management initiatives in the transportation sector.

Cornelius serves as Deputy Head of Centre and Senior Lecturer at the University of Johannesburg's Department of Information and Knowledge Management, one of Africa's leading programs in the field. He has taught at the undergraduate, Honours, and postgraduate levels, covering competitive intelligence, information management, and information issues in business, and has supervised numerous Masters candidates on topics spanning competitive intelligence, knowledge management, and digital information systems. He is a Fellow of the Academy of World Business and has served on organizing committees for major international conferences, including the 8th International Conference on Knowledge Management and the 1st Annual South African Conference on Strategic and Competitive Intelligence. He is a member of the steering committee of the SCIP South Africa chapter and a member of the International Council on Knowledge Management.

His peer-reviewed research, published in the South African Journal of Information Management, spans information-seeking behavior, peer-to-peer information infrastructure, social media and health knowledge sharing, information architecture effectiveness, and the use of mobile applications by public transport commuters. He holds a PhD in Information and Knowledge Management from the University of Johannesburg, a Master's in Information Science, a Postgraduate Diploma in Information Management, and a B.Com in Transport Economics.

Transportation, Government & Public Sector, Higher Education, Retail, Healthcare, Media & Broadcasting

Information Architecture, Knowledge Management, Competitive Intelligence, Digital Strategy, Information Systems, Virtual Learning Environments

Fellow, Academy of World Business · SCIP South Africa (Steering Committee) · International Council on Knowledge Management · World Academy of Researchers, Educators and Scholars · Ethics Committee, Faculty of Management, UJ

"The use of mobile applications by public transport commuters in Gauteng, South Africa" (2017) · "A survey of online social networking used to support health awareness campaigns in the City of Johannesburg" (2014) · "Information seeking habits of IKM students: A University of Johannesburg case study" (2010) · "Study of RAU Information Science students' utilization of peer-to-peer file sharing systems" (2004) · "Convergence of online community technologies: IRC and P2P file sharing" (2003) — all published in the South African Journal of Information Management.

National Cooperative Highway Research Program (NCHRP)

Dr. Bernard L. Palowitch, Jr. (Bernie) is the Founder, CEO, President, and Engagement Director of Iknow LLC, a boutique management and technology consultancy he established in 2001 as one of the first firms focused exclusively on artificial intelligence, knowledge management, information management, and data management. With more than 43 years of consulting and project management experience, he has led or contributed to more than 230 significant assignments spanning five continents.

Bernie is a recognized expert in AI, knowledge management, and information management whose work consistently sits at the intersection of advanced technology and real business impact. His engagements have delivered sustainable competitive advantage through better decision-making, shorter business process cycle times, increased collaboration and innovation, and measurable cost reduction. His core technical expertise includes NLP and text analysis, taxonomy development, autoclassification, enterprise search, workflow automation, content management, digital asset management, causal reasoning and causal inference, neuro-symbolic AI, and LLM-enabled business process improvement.

Among his landmark engagements: he spearheaded Ernst & Young's introduction of KM consulting services in the pharmaceutical and biotechnology sectors in 1998; designed Saudi Arabia's national knowledge hub for the Ministry of Economy and Planning; built a custom taxonomy for Merck's manufacturing division and implemented autoclassification systems to enrich complex scientific and engineering content for enterprise search; led the metadata strategy, roadmap, and implementation for Dow Jones's business publications including the Wall Street Journal; developed the knowledge stewardship strategy for Booz Allen Hamilton; and integrated medical records and insurance claims data for Rutgers Biomedical and Health Sciences to improve health outcomes through data analytics.

Before founding Iknow, Bernie was a Senior Partner at Ernst & Young, where he served as the firm's global service line leader for Strategy and Knowledge Management in the pharmaceutical and biotechnology industries. Prior to EY, he was Corporate Director of Business Reengineering at Bristol-Myers Squibb, leading enterprise-wide process reengineering projects in new product development, supply chain, finance, human resources, and legal functions. He began his consulting career at McKinsey & Company, where he directed engagements across strategy and operations improvement in manufacturing, chemical, pharmaceutical, and biotechnology companies.

Bernie holds a Doctor of Science in Engineering and a Master of Science in Management from MIT, where his doctoral research — conducted at the intersection of Chemical Engineering and MIT's Artificial Intelligence Laboratory — focused on creating digital twins, or simulations of the physical universe, for AI-powered diagnostic problem-solving. He was awarded a National Science Foundation Graduate Fellowship. He also holds undergraduate degrees in Chemical Engineering and Economics from the University of Pittsburgh, graduating summa cum laude and elected to Phi Beta Kappa, Tau Beta Pi, and Omicron Delta Kappa. He is certified as a Senior Professional in Human Resources (SPHR) and has recent publications in asthma research (Allergy and Asthma Proceedings) and a report on developing business cases for KM investment published by the Transportation Research Board and the National Academies of Sciences, Engineering, and Medicine.

Pharmaceutical & Biotechnology, Defense & Government, Financial Services, Publishing & Media, Healthcare, Energy, Professional Services, NGOs & International Organizations

AI Strategy & Implementation, KM Strategy, Taxonomy & Autoclassification, Enterprise Search, Content & Digital Asset Management, Business Process Redesign, Digital Transformation, Organizational Change Management

Institute of Management Consultants · AIIM · ACM · SHRM · ASAP · AIIP · Author: Allergy and Asthma Proceedings · Author: Transportation Research Board / National Academies of Sciences, Engineering, and Medicine

Amgen, Booz Allen Hamilton, British Petroleum, Daimler, Dallas Area Rapid Transit, Detroit Edison, Dow Jones, Genentech, GlaxoSmithKline, IBM, Johnson & Johnson, Kingdom of Saudi Arabia (Ministry of Economy & Planning), Merck, Millennium Pharmaceuticals, Pfizer, Pharmacia, PPG Industries, Raytheon, Roche, Rutgers Biomedical and Health Sciences, Shell Oil Company, State of Delaware, U.S. Department of the Interior / National Park Service, United Nations

Ralph W. Poole is an Engagement Director and Senior Consultant at Iknow LLC, specializing in knowledge management, taxonomy strategy, and AI-enabled business transformation with more than 45 years of experience across professional services, government, and nonprofit sectors.

Ralph helps organizations create the knowledge processes, governance mechanisms, and information architectures they need to capture, apply, and generate value from their intellectual assets. His work spans taxonomy and metadata strategy, enterprise ontology development, knowledge graph construction, large language model (LLM) implementation, expertise location, enterprise content management, text analytics, and cognitive search — combining deep subject matter expertise with a pragmatic focus on measurable business outcomes.

Over his career, Ralph has delivered results at the highest levels of global consulting. As Chief Knowledge Officer at Ernst & Young, he built the Center for Business Knowledge into a world-class global organization supporting 140,000 professionals across audit, tax, and consulting. At Capgemini, he held budget responsibility exceeding $100 million and led 600 staff across 12 countries, building the firm's enterprise portal, collaboration technologies, and global communities of practice. At Bain & Company, he established the firm's research, knowledge management, and training infrastructure from the ground up. He also created the metadata process platform for Dow Jones and directed knowledge management programs at AmLaw 100 law firms and leading pharmaceutical companies.

Ralph is a Lecturer in Columbia University's Information and Knowledge Strategy graduate program, where he teaches courses on Knowledge Processes, Practices and Governance; AI-Enabled Findability and Semantic Solutions; and Digital Product Innovation. He also serves on the program's curriculum committee. His research focuses on enhancing the precision and consistency of AI-generated outputs by integrating LLMs with structured data and curated knowledge sources, and his work has been featured in the Harvard Business Review, Fortune, CIO, and Harvard Business School publications. He is co-editor and author of the 5th edition of The Discipline of Organizing, the leading textbook on developing organizing systems for electronic content.

Professional Services, Government & Public Sector, Healthcare, Financial Services, Legal, Media & Broadcasting, NGOs & Nonprofits, Pharmaceuticals & Biotechnology

Knowledge Management, Taxonomy & Metadata Strategy, AI & LLM Implementation, Knowledge Graph Development, Enterprise Search, Content Management, Business Transformation

AIIM · Association for Computing Machinery (ACM) · IEEE

Allen & Overy, Amgen, ATMI, BBC, Battelle Labs, Booz Allen Hamilton, Capgemini, Channel 4, Delaware Department of Health and Human Services, Dow Jones, Ernst & Young, Fidelity Investments, Ford Foundation, Genentech, L.E.K. Consulting, Lord Chief Justice of England and Wales, Moog, Ofcom, Raytheon, Serco, Shell, Southern California Edison, State of Delaware, The Omidyar Network, The World Bank, UK Department of Health, UK National Health Service

Terrie J. Rollins is a Senior Consultant and Human Capital and Knowledge Management Specialist at Iknow LLC, with more than 35 years of experience driving technology transformation, human capital management, and knowledge management programs across the federal government and commercial sectors.

Terrie is a nationally recognized business transformation expert whose work sits at the intersection of people, process, and technology. Her expertise spans KM strategy and governance, human capital program design, organizational change management, diversity and inclusion training, workforce transformation, and federally compliant technology implementation. She is the CEO and Founder of RMR Technology Group, LLC, a woman-owned professional services firm in Clifton, Virginia, that delivers strategic technology transformation, human capital management, and program leadership solutions to federal government and commercial clients.

Her executive career includes landmark roles at some of the most prominent firms in federal consulting. As Director of the Human Capital Management and Organizational Effectiveness Practice at PwC — with full P&L responsibility for the Department of Homeland Security account — she led a combined team of 55 professionals and drove $11.2 million in revenue for the Human Capital Management practice through a major DHS data center consolidation engagement. At Booz Allen Hamilton, she led a team of 25 consultants on a $78 million U.S. Air Force Personnel Services Delivery Transformation program, spanning active duty, reserve, National Guard, civilian, and retiree commands. As Chief Knowledge Officer of the Federal Systems Division at Unisys, she directed a practice of 37 consultants and contractors on programs including the Defense Finance and Accounting System (DFAS) and DHS Transportation Security Administration enterprise content management initiatives. Earlier, as Senior Manager in Andersen Consulting's (Accenture) Technology Transformation Practice, she led organizational change engagements at clients including United Health Plan and Levi Strauss.

Terrie holds an MBA from the University of Phoenix and a B.S. in Criminal Justice from Troy University. She is a Registered Organizational Development Professional, and holds CMMI, EVM, and Six Sigma Lean certifications. She has held Adjunct Faculty positions at the University of San Francisco and the University of California, Irvine. A sought-after speaker and published author, her work has appeared in Computerworld, the Washington Post, Washington Business, and CIO Insight. She holds an active Secret federal security clearance and has previously held NATO Secret and DHS Public Trust clearances.

Federal Government, Defense, Homeland Security, Transportation, Healthcare, Financial Services, Legal, Commercial & Nonprofit

Human Capital Management, Knowledge Management, Technology Transformation, Organizational Change Management, Workforce Solutions, Program Leadership, Diversity & Inclusion

AFCEA International, Board Member · NDIA Women in Defense, Board Member · SHRM Virginia, Legislative Advocacy Captain · Federal KM Working Group, Industry Co-Chair · Aberdeen Group Human Capital & KM, Board Member · Women in Technology · Girl Scouts of America, Women's Advisory Board

Avon International, Dallas Area Rapid Transit (DART), Defense Finance and Accounting Service (DFAS), DoD Business Modernization & Systems Integration (BMSI), GE, Government of Puerto Rico (Dept. of the Treasury), HHS Center for Medicaid & Medicare Quality Management, Howrey Simon Arnold and White, Kaiser Permanente, National Science Foundation, Pfizer, U.S. Air Force (A1XT Command — Personnel Services Delivery Transformation), U.S. Air Force (11AF/ANR/ALCOM/JTF-AK Alaska Command), U.S. Dept. of Transportation — Federal Transit Administration

Jeffrey M. Schilz is an Engagement Director and Senior Consultant at Iknow LLC, specializing in state government consulting, health and human services program reform, organizational change management, and healthcare due diligence, with more than 15 years of experience spanning senior government service, legal practice, and consulting.

Jeff brings a rare insider's perspective to state government engagements — one built not from the outside looking in, but from years of executive responsibility at the highest levels of state government. At Iknow, he consults with state agencies on current-state assessments, business process redesign, organizational change management, and knowledge management strategy, while also assisting corporate clients with due diligence for healthcare-related mergers and acquisitions and value-based growth strategies. His project experience spans Florida, Mississippi, South Carolina, and Texas, including active engagements with the Texas Department of Family and Protective Services and the Mississippi Department of Human Services.

From 2007 to 2011, Jeff served on the senior staff of South Carolina Governor Mark Sanford in three successive roles — Policy Director, Budget Director, and Cabinet Director — giving him direct, hands-on experience with the full range of state government functions. As Policy Director, he led policy analysis and development across all state and federal policy areas, including navigating the passage of the Affordable Care Act and the American Recovery and Reinvestment Act, both of which introduced complex, multi-stream funding requirements for state programs. As Budget Director, he oversaw the appropriations process and drafted three annual executive budgets prioritizing spending across every state agency. As Cabinet Director, he served as the operational link between the Governor's Office and a broad portfolio of cabinet agencies spanning health and human services, law enforcement, commerce, transportation, and public safety. Prior to government service, Jeff practiced law in private practice and served as a law clerk to the Honorable John C. Few.

Jeff holds a Juris Doctor from the University of South Carolina School of Law and a B.S. from the College of Charleston, where he was appointed by Governor Haley to serve on the Board of Trustees from 2011 to 2017. He is a member of the South Carolina Bar Association.

State & Local Government, Health & Human Services, Healthcare, Social Services, Juvenile Justice, Law Enforcement, Transportation

Current-State Assessments, Business Process Redesign, Organizational Change Management, KM Strategy, Healthcare M&A Due Diligence, Budget Analysis, Statute & Regulation Review, Policy Analysis

South Carolina Bar Association · Former Member, College of Charleston Board of Trustees (2011–2017, Governor's Appointee)

Florida Department of Children and Families (DCF), Mississippi Department of Human Services (MDHS), South Carolina Department of Health and Human Services (SCDHHS), Texas Department of Family and Protective Services (DFPS)

Jacques Simard is a Senior Consultant and Knowledge and Enterprise Architecture Specialist at Iknow LLC, with more than 30 years of experience in knowledge management, enterprise and business architecture, semantic AI, ontology and taxonomy development, and technology transfer across private, public, and para-public organizations in Canada, the United States, and internationally.

Jacques operates at the strategic, tactical, and operational levels of enterprise knowledge and information architecture, helping organizations design and deploy sophisticated frameworks for knowledge creation, modeling, brokerage, and governance. He is the President of Knowledge Architect Productions Ltd., through which he provides advisory and consultancy services in knowledge management, operational intelligence, AI-based knowledge and information processing, and semantic technology platforms. His work spans technology transfer, business and partner development, and the design of high-level knowledge management frameworks to guide deployment of semantic-based knowledge and information brokerage systems.

Jacques's most distinctive enterprise engagement was a seven-year tenure at Cirque du Soleil as Knowledge Architect within the Knowledge Management and Enterprise Architecture Directorate. There, he led knowledge modeling and architecture across the organization's most complex operational domains — including artist lifecycle management (immigration, casting, and contracts), show production, costume research and development, human resources, and legal services. He managed an AI-based NLP pilot project for automated document classification in SharePoint, developed harmonized taxonomies and bodies of knowledge across multiple business functions, and led a Semantic Web pilot for operational and business intelligence in artist training management and performance services. He developed and delivered knowledge management training programs across the breadth of Cirque's global operations.

Before Cirque du Soleil, Jacques served for six years as Director and Senior Advisor at Smartlogic (now Progress), an international company specializing in the Semaphore ontology-based semantic AI graph technology platform. In this role he worked at the strategic and tactical levels in business, partner, and channel development for Fortune 1000 companies across manufacturing, government, aerospace, financial services, health, life sciences, and pharmaceuticals — designing complex solutions for augmented AI search, content intelligence analytics, ontology and taxonomy management, regulatory compliance, and automatic classification. Earlier, he served as Director of Technology Transfer at the Centre International de Recherche en Infographie, leading knowledge management technology transfer projects from proof-of-concept through operational deployment, and as Project Leader at Nav Canada, where he architected a geospatial business intelligence portal integrating data across engineering, air traffic control, facilities management, human resources, and finance. His career began at Transport Canada, where he spent 13 years in the Information Management Branch leading technology transfer programs in geomatics, machine learning, document and image management, and computer-aided software engineering.

Jacques holds an MBA in Marketing Management from the Australian Institute of Business and has completed advanced programs at MIT Sloan (AI: Implications for Business Strategy) and the Business Architecture Guild. He is proficient in a broad range of platforms including Smartlogic Semaphore, Protégé, SharePoint, SAP, ServiceNow, MS Azure, and Amazon Web Services, and is bilingual in English and French.

Entertainment & Media, Government & Public Sector, Transportation, Aviation, Manufacturing, Financial Services, Health & Life Sciences, Aerospace & Defense

Knowledge Architecture, Semantic AI & Ontology, Enterprise Architecture, Taxonomy Development, AI-Enabled Search & Classification, Business Intelligence, Technology Transfer, KM Strategy

Dr. Simon P. Trussler is an Engagement Director and Senior Consultant at Iknow LLC, specializing in knowledge and information management, business strategy, and enterprise technology implementation, with more than 40 years of consulting and functional management experience across professional services, healthcare, energy, financial services, and government.

Simon's core expertise spans the full KM lifecycle: designing business processes for knowledge capture and governance, developing taxonomy and auto-classification strategies, and architecting SharePoint and Microsoft 365 environments for enterprise knowledge management. He leads engagements from planning through hands-on implementation — including KM site design and coding — giving clients both the strategic roadmap and the technical execution to match. Alongside his KM practice, Simon brings long-standing expertise in business strategy for the healthcare services industry, developed through senior leadership roles and advisory work spanning more than two decades.

Simon's career spans some of the most demanding KM environments in global consulting. As Partner and Head of Global Knowledge Management and Research at Boston Consulting Group, he spent more than two decades building and managing the firm's KM and research capabilities across more than 50 country offices — designing the processes, organizational networks, and technical platforms that enabled BCG's strategy consulting practice to operate at scale worldwide. He also spent 12 years earlier at BCG as a strategy consultant in London and Stockholm, completing more than 80 client assignments for major companies across Western Europe and the United States. As Senior Vice President at Health Dialog, he created and led the company's global training and knowledge management functions and directed its business development activities in Spain and Australia.

A recognized thought leader in the field, Simon has authored APQC publications on KM content strategy and the organizational causes of knowledge-sharing decline, and presented at APQC's annual KM Conference each year from 2016 to 2019. He holds a Doctor of Philosophy from Cambridge University, where he also earned his Bachelor's and Master's degrees with Double First-Class Honors. He is proficient in several programming languages including JavaScript, PowerShell, VBA, SQL, and SPARQL, and experienced with the Semaphore ontology and classification platform — a technical depth that distinguishes him among KM consultants.

Professional Services, Healthcare, Energy & Utilities, Financial Services, Government & Public Sector, Defense, International NGOs

Knowledge & Information Management, KM Business Process Design, Taxonomy & Auto-classification, SharePoint & Microsoft 365, Content Governance, Healthcare Business Strategy

APQC annual KM Conference presenter (2016–2019) · Author, "Analyzing the KM Achievement Gap" (APQC) · Author, "Smarter Content Delivery for Smarter KM" (APQC, 2016)

Genentech, King Abdullah City for Atomic and Renewable Energy, National Accuracy Clearinghouse, New York Power Authority, State of Michigan, UNICEF, U.S. Navy