// Services
Information management.
Information that can't be found, classified, or trusted isn't an asset. It's a liability. We fix that.
Chief Information Officers, Information Architects, Librarians, Taxonomists, and Archivists come to us when content is fragmented, inconsistently classified, or inaccessible — and when the cost of that disorder is showing up in operational inefficiency, poor search, and failed AI initiatives. We design and implement the information architectures, taxonomies, and metadata frameworks that make organizational information easy to find, manage, and use.
Iknow has completed over 250 major information, data, knowledge management, and AI projects in the past 25 years. Our consultants have an average of 28 years of experience and have worked in more than 40 industry sectors.
The problem we solve
Most organizations have an information problem hiding inside a technology problem.
When organizations struggle with information management, the symptoms are consistent — even when the causes vary by industry, organization size, and technology environment:
Users unable to find content reliably because classification is inconsistent, absent, or built around organizational structure rather than how people actually search
AI, enterprise search, and recommendation systems underperforming because the underlying content lacks the metadata, taxonomy, and semantic structure those systems require
Content tagged differently across systems, departments, and over time — creating retrieval failures and duplicate work
Information governance frameworks that define policies but don't enforce them — because the taxonomy, metadata schema, and stewardship processes were never designed
Large-scale system migrations (ECM, intranet, DAM) creating the opportunity to fix information architecture — but no clear methodology to do so
Controlled vocabularies, thesauri, or taxonomies built informally that no longer serve the scope of the content they're supposed to classify
These are information architecture and governance problems. Solving them requires both specialist domain expertise and the organizational consulting capability to implement solutions that last.
Our approach
Information architecture designed for humans and machines — and built to sustain itself.
We approach every information management engagement by understanding three things: how your content is created and used, how your users actually search and navigate, and what technical systems the solution must integrate with. Only then do we design.
Our information management work covers three integrated capabilities:
Architecture
designing the information structures, classification frameworks, and metadata schemas that organize content for retrieval, governance, and AI use
Taxonomy & Vocabulary
building controlled vocabularies, thesauri, ontologies, and faceted taxonomies that are standards-based, precise, and maintainable
Governance
establishing the ownership, stewardship processes, and editorial workflows that keep information architecture current as content and requirements evolve
We do not design taxonomies in isolation from the systems that will use them. Every information architecture Iknow delivers is designed to integrate with your content management, search, DAM, or AI platform — and to be maintained by the people who will own it after we leave.
Our consultants have an average of 28 years of experience and include experts in taxonomy design, metadata architecture, ontology engineering, library science, and information systems. Most management consulting firms do not have this level of specialized expertise.
What we do
Information Management Services
Why organizations choose Iknow
Deep specialist expertise. Durable results.
Over 25 years of delivery. 250+ significant assignments. Clients in more than 40 industry sectors. Consultants averaging 28 years of experience — many with advanced degrees in library science, linguistics, information science, and knowledge engineering.
Information management is a discipline where depth matters more than breadth. Our consultants bring the specialist vocabulary design, metadata architecture, and ontology engineering expertise that generalist firms cannot provide — and the organizational consulting experience to implement solutions that your teams will actually adopt and maintain.
We work with organizations ranging from global corporations and government agencies to international nonprofits and research institutions — wherever complex information environments require senior specialist expertise.
Representative clients include AstraZeneca, CliftonLarsonAllen, King Abdullah City for Atomic and Renewable Energy, Merck & Co., New York Power Authority, UNAIDS, and other commercial, government, and nonprofit organizations worldwide.
Who we work with
Our ideal client profile.
We work with information professionals and organizational leaders who own complex content environments and who need specialist expertise that their internal teams cannot provide alone.
Chief Information Officers, Information Architects, Library Directors, and Taxonomy Specialists who are responsible for enterprise information organization and findability
Organizations implementing or migrating ECM, intranet, DAM, or AI platforms that require a new or redesigned information architecture before deployment
Teams where AI, enterprise search, or recommendation initiatives are underperforming because metadata and classification are insufficient
Organizations whose existing taxonomy or controlled vocabulary has grown outdated, inconsistent, or out of scope
Archivists, Research Specialists, and Information Analysts managing large, complex content collections that require formal classification and governance
Related Iknow services
Information management is the connective tissue of your knowledge ecosystem.
Our information management work connects directly to three other Iknow service areas. When an information architecture is built on a strong data foundation, governed by mature KM practices, and designed with AI readiness in mind, it delivers far more value than it could as a standalone project.
Every information management engagement is tailored to your exact requirements.
Let's talk about what your content landscape needs. Contact Iknow to schedule a discovery conversation.