// Case Studies
What we have delivered.
A selection from twenty-five years of engagements with corporations, governments and nonprofits. Client names appear where we have permission and are anonymized where we do not.
Search in your own words. Describe the industry, the problem or the technology and related work surfaces too.
105/105 case studies shown
Pharmaceuticals & Biotechnology
From Workshop to Production: Building a 1,840-Term Taxonomy for Company Z’s Manufacturing Division
Custom Taxonomy and Auto-Classification Engine Development for Complex Pharmaceutical Manufacturing Content
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Pharmaceuticals & Biotechnology
Breaking Down the Barriers to Knowledge Sharing
Identifying Organizational Roadblocks and Building a Collaborative Culture in Global R&D
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Pharmaceuticals & Biotechnology
From 75 Gigabytes of Scientific Literature to a Reusable Categorization Model: An Enterprise Search Proof of Concept
Benchmarking Auto-Classification Accuracy Across Three Federal Data Sources for a Global Biotech Company
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Pharmaceuticals & Biotechnology
From Nine Systems to One Search: Building an Integrated Product Knowledge Taxonomy for Pharma Manufacturing
Designing the Taxonomy Behind a Global Pharmaceutical Manufacturer’s Next-Generation Product Knowledge Platform
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Pharmaceuticals & Biotechnology
From Underconfigured to Optimized: Reengineering a Digital Asset Library for Global Pharmaceutical Marketing
A Three-Phase Roadmap Spanning Content Architecture, Search, Workflow, and External Agency Access
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Pharmaceuticals & Biotechnology
Building the Knowledge Foundation for Managed Care Operations
Designing the Core Business Processes, Central Repository, and Performance Scorecard to Enable Better Decision-Making
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Pharmaceuticals & Biotechnology
From 6,500 Folders to a Findable Future: Selecting an Enterprise Content Management Platform for Company U’s Medical Affairs Team
Assessing Content Chaos and Building an ECM Strategy and Roadmap to Support a Rapidly Growing Biopharmaceutical Company
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Media & Entertainment
Architecting the Next Generation of Content Intelligence
Designing a Services-Oriented Metadata Processing Platform and an Implementation Roadmap to Machine Reasoning
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Retail
Closing the Feedback Loop at Scale: Automating Customer Sentiment Analysis for a Global Apparel Brand
Building a 130-Category Classification Model to Read Every Customer Comment and Calculate Net Promoter Score
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Telecommunication
Redesigning the Call Center Knowledge Backbone for 13,000 CSRs
A Content Architecture, Business Case, and Working Prototype for the Next Generation of Customer Service
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Aerospace & Defense
Seeing Around the World in a Single Dashboard: A Supplier Intelligence Platform for Global Supply Chain Risk
Integrating Millions of Supplier Records, Third-Party Data, ERP Systems, and Human Intelligence for a Major Defense Contractor
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Software & Services
From Failing Call Centers to World-Class Support: Implementing Enterprise Content Management for Global Technical Support
Building a Unified Knowledge Repository, Taxonomy, and Multi-Audience Support Experience
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