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Knowledge Audit & Mapping.

Know what knowledge your organization actually has, where it lives, who holds it, and what is critically missing — before you build a strategy, invest in a platform, or attempt to transfer expertise you haven't yet located.

Knowledge Management Services

The Situation — When Clients Come to Us

Organizations come to us for knowledge audit and mapping when:

  • Leadership suspects that critical knowledge is at risk — concentrated in the heads of a small number of people who are approaching retirement, transition, or departure — but the organization has never formally inventoried who knows what or where knowledge gaps exist
  • A KM strategy is being developed and the team needs a ground-truth picture of the current knowledge landscape — what exists, where it is, how it is organized, and what is missing — before designing the program that will address the gaps
  • A knowledge management platform, content migration, or intranet redesign is planned and a knowledge audit is required to determine what content to migrate, what to archive, what to create new, and how to structure the target environment
  • Organizations with complex, multi-domain knowledge landscapes — technical expertise, regulatory knowledge, process know-how, client and stakeholder relationship knowledge — where a systematic map of critical knowledge domains is required for risk management and succession planning

What We Do — Our Approach

  1. // Phase 1

    Knowledge Audit Scoping

    We define the scope of the audit — the organizational units, knowledge domains, and knowledge types to be inventoried — and design the audit methodology (interviews, surveys, content analysis, knowledge domain scan) appropriate to the organization's size and complexity.

  2. // Phase 2

    Content & Repository Inventory

    We conduct a systematic inventory of the organization's knowledge assets — documents, processes, databases, intranets, wikis, and knowledge bases — assessing content quality, findability, currency, governance, and the degree to which explicit knowledge assets reflect the organization's actual working knowledge.

  3. // Phase 3

    Tacit Knowledge Mapping

    We map the tacit knowledge held by individuals and teams — conducting structured knowledge-holder interviews and knowledge domain scans to identify who knows what, what critical knowledge exists only in people's heads, and where the highest-risk knowledge concentrations are.

  4. // Phase 4

    Knowledge Gap Analysis

    We identify and prioritize the organization's knowledge gaps — the knowledge that is needed but does not exist in accessible form — and distinguish between gaps that require knowledge creation, knowledge capture from existing holders, or knowledge acquisition from external sources.

  5. // Phase 5

    Knowledge Map Delivery

    We deliver the knowledge map — a structured representation of the organization's knowledge domains, knowledge assets, knowledge holders, and knowledge gaps — with a prioritized action plan for addressing the most critical gaps and highest-risk knowledge concentrations.

What You Get — Deliverables

  • Knowledge audit methodology and scoping documentation
  • Content and repository inventory — quality, findability, currency, and governance assessment across all priority knowledge repositories
  • Tacit knowledge map — knowledge domains, holders, expertise profiles, and knowledge concentration risk by domain
  • Knowledge gap analysis — prioritized gaps with risk assessment and recommended interventions
  • Knowledge domain scan outputs for priority domains
  • Knowledge risk register — critical holders, succession risk, and recommended mitigation actions
  • Structured knowledge map deliverable for strategy and platform planning
  • Action plan for addressing priority gaps and knowledge risks

You can't manage knowledge you haven't mapped.

Iknow's knowledge audit and mapping practice gives you the ground-truth picture of what you know, who knows it, and what's missing — before you invest in programs that assume answers you don't yet have.

Contact Iknow

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